The management and control of quality

Evans, James R., James Robert 1950-

The management and control of quality / James R. Evans, William M. Lindsay. -- 6th ed. -- Mason : Thomson, c2005. -- xxii, 760 s., příl. + 1 CD-ROM. -- ISBN : 0-324-20223-7.
I. Lindsay, William M


management * management jakosti * standardy * systémy jakosti