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1.Foundations of IT service management
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Foundations of IT service management : the Unofficial ITIL v3 foundations course in a book / Brady Orand . [United Kingdom] : ITILYaBrady, 2010 . 316 s . ISBN 978-1453749692 (brož.) . [1, currently available 1]

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Univerzitní knihovna UHK 0 1 0 0
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