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Customer-centric knowledge management : concepts and applications / Minwir Mallouh Al-Shammari [editor] . Hershey : Information Science Reference, 2012 [sic.] . xv, 315 s . ISBN 978-1-61350-089-7 (váz.). ISBN 978-1-613-50091-0 (print & perpetual access) .   [1, currently available 1]