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  1. The visible OPS handbook : implementing ITIL in 4 practical and auditable steps / Kevin Behr; Gene Kim; George Spafford . Eugene : Information Technology Process Institute, c2007 . 100 s . ISBN 0-9755686-1-2 .   [1, currently available 0]
    Branch Inaccesible Available Issued Reserved
    Univerzitní knihovna UHK0010

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