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1.The visible OPS handbook
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The visible OPS handbook : implementing ITIL in 4 practical and auditable steps / Kevin Behr; Gene Kim; George Spafford . Eugene : Information Technology Process Institute, c2007 . 100 s . ISBN 0-9755686-1-2 . [1, currently available 0]

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Univerzitní knihovna UHK 0 0 1 0
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