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1.Architecting ITIL
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Architecting ITIL : a reference for architecting the complete enterprise architecture and configuration items needed to operate and IT service management infrastructure / Randy A. Steinberg . Victoria : Trafford, c2008 . 363 s . ISBN 978-1-4251-8034-8 (brož.) . [3, currently available 3]

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Univerzitní knihovna UHK 0 3 0 0
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