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1.Bezkonkurenční služby zákazníkům
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Bezkonkurenční služby zákazníkům : test kvality / David Freemantle . Praha : Management Press, 1996 . 162 s . ISBN 80-85943-26-3 . [2, currently available 2]

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Univerzitní knihovna UHK 0 2 0 0
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