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Social models of financial compensation for a non-quality of chosen postal service
Článek! Pro signaturu klikni na odkaz In Main entry-name Achimská, Veronika, 1982- (author) Title statement Social models of financial compensation for a non-quality of chosen postal service / Veronika Achimská, Katarína Kramárová Another responsib. Kramárová, Katarína (author)
Phys.des. 2 grafy, 1 schéma, 3 tabulky Dostupné též v elektronické podobě In Hradecké ekonomické dny. Hradec Economic Days. - S. 9-19 (tištěný sborník), s. 15-25 (online zdroj) Subj. Headings poštovnictví - Slovensko poštovní služby - Slovensko kvalita služeb - analýza Form, Genre články ze sborníku Annotation Paper presents proposals of financial compensation for a non-quality of chosen postal service in conditions of Slovakia. Slovenská pošta, a. s. as the provider of universal postal services must comply with quality standards defined for provided universal services. One of them is the time limit of delivery (transit time) of any postal item defined as “D+n”. Suggested social models of financial compensation, based on the fundamental principles applied in the area of the international mails, point at a need to compensate a non-quality, specifically the failure to meet stated delivery time criterion. In the proposals, we assume inter alia that a customer usually senses a non-quality, but he is not disposed to take any appropriate steps to solve the problem due to fact that the price of service (and hence a potential amount of financial compensation) is negligible in comparison to an effort expended in the official complaining process (under the official Postal Conditions and Claims Procedure accepting STN EN 14012). Conspect 656.8 - Poštovní služby a správa Country Česko Language English URL http://fim2.uhk.cz/hed/data/proceedings_2016_1.pdf Database Articles References - Source document 
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