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Customer relationship management in service oriented organizations
- Customer relationship management in service oriented organizations / Sylvie Formánková, Pavla Vondráková, Andrea Hrdličková .
In: Hradecké ekonomické dny. Hradec Economic Days 2015. Hradec Králové: Gaudeamus, 2015 [373 stran]. ISBN 978-80-7435-549-3. S. 133-139 . http://fim2.uhk.cz/hed/data/proceedings_2015_4.pdf .article
Number of the records: 1