Architecting ITIL

Steinberg, Randy A

Architecting ITIL : a reference for architecting the complete enterprise architecture and configuration items needed to operate and IT service management infrastructure / Randy A. Steinberg. -- Victoria : Trafford, c2008. -- 363 s. : il. -- "Written for ITIL version 3"--obálka. -- ISBN : 978-1-4251-8034-8 (brož.) ISBN (invalid) 142518034-5.

informační management * podnikové informační systémy * informační technologie * technologie managementu * podniková informatika * ITIL