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- Implementing CRM : from technology to knowledge / Leslie Willcocks and David Finnegan . Chichester : Wiley, c2007 . xiii, 327 s . ISBN 978-0-470-06526-6 (váz.) . [1, currently available 1]
Branch Inaccesible Available Issued Reserved Univerzitní knihovna UHK 0 1 0 0 book