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- Architecting ITIL : a reference for architecting the complete enterprise architecture and configuration items needed to operate and IT service management infrastructure / Randy A. Steinberg . Victoria : Trafford, c2008 . 363 s . ISBN 978-1-4251-8034-8 (brož.) . [3, currently available 3]
Branch Inaccesible Available Issued Reserved Univerzitní knihovna UHK 0 3 0 0 
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- Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives / Randy A. Steinberg . Victoria : Trafford, 2006 . 154 s . ISBN 1-4120-9392-9 (brož.) . [3, currently available 2]
Branch Inaccesible Available Issued Reserved Univerzitní knihovna UHK 0 2 1 0 book
- Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives / Randy A. Steinberg . 1 CD-ROM . ISBN 1-4120-9392-9 . [1, currently available 0]
Branch Inaccesible Available Issued Reserved Univerzitní knihovna UHK 0 0 1 0 book