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- Architecting ITIL : a reference for architecting the complete enterprise architecture and configuration items needed to operate and IT service management infrastructure / Randy A. Steinberg . Victoria : Trafford, c2008 . 363 s . ISBN 978-1-4251-8034-8 (brož.) . [3, currently available 3]
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- ITIL® continual service improvement London : TSO, 2011 . xi, 246 stran . ISBN 978-0-11-331308-2 (brožováno) . [1, currently available 0]
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- ITIL® foundation handbook / authors Claire Agutter, Alison Cartlidge, Ashley Hanna, Stuart Rance, Colin Rudd, John A. Sowerby, John Windebank ; editors Alison Cartlidge, Mark Lillycrop London : TSO, 2012 . xi, 297 stran . ISBN 978-0-11-331349-5 (brožováno) . [1, currently available 1]
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- ITIL® service design London : TSO, 2011 . xi, 442 stran . ISBN 978-0-11-331305-1 (brožováno) . [1, currently available 0]
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- ITIL® service operation London : TSO, 2011 . xi, 370 stran . ISBN 978-0-11-331307-5 (brožováno) . [1, currently available 0]
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- ITIL® service strategy London : TSO, 2011 . xii, 483 stran . ISBN 978-0-11-331304-4 (brožováno) . [1, currently available 0]
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- ITIL® service transition London : TSO, 2011 . xii, 347 stran . ISBN 978-0-11-331306-8 (brožováno) . [1, currently available 0]
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- Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives / Randy A. Steinberg . Victoria : Trafford, 2006 . 154 s . ISBN 1-4120-9392-9 (brož.) . [3, currently available 2]
Branch Inaccesible Available Issued Reserved Univerzitní knihovna UHK 0 2 1 0 book