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- Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executives / Randy A. Steinberg . Victoria : Trafford, 2006 . 154 s . ISBN 1-4120-9392-9 (brož.) . [3, currently available 2]
Branch Inaccesible Available Issued Reserved Univerzitní knihovna UHK 0 2 1 0 book