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- Foundations of IT service management based on ITIL / itSMF . [Zaltbommel] : Van Haren Publishing, c2007 . 233 s . ISBN 978-90-77212-58-5 . [1, currently available 0]
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- ITIL® foundation handbook / authors Claire Agutter, Alison Cartlidge, Ashley Hanna, Stuart Rance, Colin Rudd, John A. Sowerby, John Windebank ; editors Alison Cartlidge, Mark Lillycrop London : TSO, 2012 . xi, 297 stran . ISBN 978-0-11-331349-5 (brožováno) . [1, currently available 1]
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