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- Basic Telephone Training : a Basic Course in Telephone Languague and Skills . Hove : LTP, 1992 . 80s . ISBN 0-906717-42-6 : . [2, currently available 2]
Branch Inaccesible Available Issued Reserved Univerzitní knihovna UHK 0 2 0 0 book
- Telephoning . Essex : Longman, 1992 . 80 s . ISBN 0-582-09306-6 : . [1, currently available 1]
Branch Inaccesible Available Issued Reserved Univerzitní knihovna UHK 0 1 0 0 book