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- Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / Patricia Keehley ... [et al.] . San Francisco : Jossey-Bass, c1997 . xx, 251 s . ISBN 0-7879-0299-3 . [1, currently available 1]
Branch Inaccesible Available Issued Reserved Univerzitní knihovna UHK 0 1 0 0 book
- Benchmarking : jak napodobit úspěšné : ukazatel cesty k dokonalosti v kvalitě a produktivitě . Praha : Victoria Publishing, 1995 . 135 s . ISBN 80-85865-23-8 : . [4, currently available 4]
Branch Inaccesible Available Issued Reserved Univerzitní knihovna UHK 0 4 0 0 book
- Business process management and the balanced scorecard : using processes as strategic drivers / Ralph F. Smith . Hoboken : John Wiley & Sons, 2007 . x, 227 s . ISBN 0-470-04746-1 . [1, currently available 1]
Branch Inaccesible Available Issued Reserved Univerzitní knihovna UHK 0 1 0 0 book