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- Architecture & patterns for IT : service management, resource planning, and governance : making shoes for the cobbler's children / Charles T. Betz . Amsterdam : Boston : Morgan Kaufmann, 2011 . xxxiv, 439 s . ISBN 978-0-12-385017-1 (brož.) . [1, currently available 0]
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- Architecture and patterns for IT service management, resource planning, and governance : making shoes for the cobbler's children / Charles T. Betz . San Francisco : Morgan Kaufmann, c2007 . xxix, 417 s . ISBN 0-12-370593-2 . [1, currently available 0]
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