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Social models of financial compensation for a non-quality of chosen postal service

  1. Achimská, Veronika, 1982-

    Social models of financial compensation for a non-quality of chosen postal service / Veronika Achimská, Katarína Kramárová. -- 2 grafy, 1 schéma, 3 tabulky. -- Abstrakt: Paper presents proposals of financial compensation for a non-quality of chosen postal service in conditions of Slovakia. Slovenská pošta, a. s. as the provider of universal postal services must comply with quality standards defined for provided universal services. One of them is the time limit of delivery (transit time) of any postal item defined as “D+n”. Suggested social models of financial compensation, based on the fundamental principles applied in the area of the international mails, point at a need to compensate a non-quality, specifically the failure to meet stated delivery time criterion. In the proposals, we assume inter alia that a customer usually senses a non-quality, but he is not disposed to take any appropriate steps to solve the problem due to fact that the price of service (and hence a potential amount of financial compensation) is negligible in comparison to an effort expended in the official complaining process (under the official Postal Conditions and Claims Procedure accepting STN EN 14012). -- Dostupné též v elektronické podobě.
    In: Hradecké ekonomické dny. -- Hradec Economic Days. -- Hradec Králové: University of Hradec Králové, 2016. -- 457 s.. -- ISSN 2464-6059. -- 978-80-7435-633-9. -- S. 9-19 (tištěný sborník), s. 15-25 (online zdroj).
    I. Kramárová, Katarína


    poštovnictví - Slovensko * poštovní služby - Slovensko * kvalita služeb - analýza * články ze sborníku
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