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  1. Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / Patricia Keehley ... [et al.] . San Francisco : Jossey-Bass, c1997 . xx, 251 s . ISBN 0-7879-0299-3 .   [1, currently available 0]
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    Univerzitní knihovna UHK0010